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Frequently Asked Questions 💬

Getting Started 🚀

Where do I find the most important information as a new hire?

Start with these key resources:

Are all positions onsite?

Most positions are onsite (5 days/week) at our London, Madrid, or Shenzhen offices. All our offices are dog-friendly! 🐕 This enables the collaboration and rapid execution that drive our success. Some team members work remotely under existing arrangements or in exceptional cases.

Who do I contact for different types of questions?

  • IT/Technical: #it-support on Slack
  • Finance/Expenses: #finance on Slack
  • Legal/Compliance: legal@ultralytics.com or #compliance on Slack
  • Security: security@ultralytics.com
  • HR/Policies: Your manager or HR team
  • General Questions: Your direct manager

Finance & Expenses 💰

How do I submit expenses for reimbursement?

For expenses under $3,000:

  1. Pay personally and keep receipts
  2. Submit via company platform with business justification
  3. Reimbursement processed within 7 business days

For expenses $3,000+:

  1. Submit request with cost estimate for pre-approval
  2. Receive approval before purchasing
  3. Submit receipts after purchase

See Finance Handbook for complete details.

What's the typical reimbursement timeline?

Reimbursements are processed within 7 business days after submission and approval. Submit expenses within the same fiscal quarter when possible for faster processing.

What does per diem cover when traveling?

Per diem covers:

  • All meals (breakfast, lunch, dinner)
  • Ground transportation (taxis, rideshares, public transit)
  • Incidental expenses

Not covered by per diem (reimbursed separately):

  • Airfare (economy class only)

See Travel Policy for per diem rates by city.

Does Ultralytics provide company credit cards?

No, Ultralytics does not issue corporate credit cards. Use personal payment methods for approved business expenses and submit for reimbursement following standard procedures.

What's the referral bonus program?

Refer a qualified candidate who gets hired and completes 3 months: $5,000 bonus. See Referral Bonus Policy for eligibility and requirements.

Hardware & Equipment 🖥️

What equipment do new hires receive?

  • MacBook Air (13", M4, 16GB RAM, 256GB) or MacBook Pro (14", M4, 16GB RAM, 512GB) for technical roles
  • AirPods Pro
  • Apple Studio Display (onsite employees at office desk)

How is equipment delivered?

Onsite: Equipment ready at your office on day one.

Remote: Order independently and submit receipts for reimbursement via Finance procedures.

When can I upgrade my equipment?

Hardware refresh cycle: Every 2 years

Replacement process:

  1. Get manager approval (automatic within 2-year cycle)
  2. Order new device from Apple
  3. Must use Apple Trade-In for old device
  4. Reimbursed amount = net cost (new device - trade-in credit)

See Hardware Policy for complete details.

Is Rippling MDM required?

Yes, Rippling MDM is mandatory on all devices used for work (computers and mobile devices) before accessing company data. Install from app.rippling.com/enroll-device.

What if my equipment breaks or gets lost?

Contact IT Support immediately:

Report:

  • Physical damage to equipment
  • Lost or stolen devices
  • Hardware malfunctions
  • Security incidents

Can I use my personal device for work?

Personal devices (BYOD) require:

  1. Explicit approval from your manager and IT department
  2. Mandatory Rippling MDM installation
  3. Compliance with all security policies

Company-provided hardware is the standard approach.

Development & Contributions 💻

How do I start contributing to the codebase?

  1. Fork the repository (e.g., ultralytics/ultralytics)
  2. Install the package following the quickstart guide
  3. Create a feature branch with descriptive name
  4. Follow coding standards
  5. Submit PR with clear description
  6. Sign the CLA
  7. Address review feedback

See How to Contribute for complete guide.

What are the coding standards?

Key requirements:

  • Line width: 120 characters maximum
  • Docstrings: Google-style with types in parentheses
  • Imports: Use pathlib instead of os
  • Functions: Keep short and focused
  • Testing: All PRs must pass CI tests

See Development Workflow for complete standards.

What's the PR review process?

  1. Submit PR with clear description
  2. CI tests run automatically
  3. Team reviews within 1-2 business days
  4. Address feedback with additional commits
  5. Once approved, changes merge to main

See Development Workflow for details.

Where can I find the development team contacts?

See Development Team Directory for the complete team list with GitHub profiles.

Time Off & Policies 📅

How much PTO do I get?

25 days of annual PTO (24 days + 1 birthday), plus:

  • All official public holidays in your country
  • Unlimited sick leave as needed

Full allocation available from day one. Up to 15 days roll over to next year (40 day maximum balance).

Tenure bonuses: Additional PTO days earned every 2 years of service (+1 day at 2, 4, 6, 8, and 10 years, up to 30 days total).

See PTO Policy.

How do I request time off?

  1. Submit request in Rippling
  2. Wait for manager approval
  3. Update team calendar and Slack status

Minimum notice: 2 weeks for vacation, 1 week for short breaks.

Contractors: 30-day waiting period before using PTO (accrue during waiting period).

What's the relocation policy?

Eligible employees relocating to hub cities (Madrid, London, Shenzhen) receive:

  • $6,000 flat one-time payment
  • Must be pre-approved for business-critical reasons
  • 18-month tenure commitment required

See Relocation Policy for eligibility.

Policies & Procedures 📋

What software can I use?

Only approved software listed in the Software Policy. To request new software:

  1. Check Approved Vendor Database (internal only)
  2. Get manager approval
  3. Submit via Vendor Onboarding Form (internal only)
  4. Security and Legal review
  5. Install after final approval

How are email signatures managed?

Email signatures are automated via Google Workspace:

  • Pulls info from your Google Workspace profile
  • Updates automatically across the organization
  • No manual configuration needed

Ensure "My signature" is enabled in Gmail Settings. See Email Signatures.

What training is required?

All employees complete annual mandatory training:

  • CCPA (California Consumer Privacy Act)
  • GDPR (General Data Protection Regulation)
  • General Security Awareness
  • Secure Code Training (YOLO and Platform teams only)

Training delivered via Vanta.

Where do I report security incidents?

Report immediately to:

See Security Requirements.

Company Culture & Goals 🎯

What are Ultralytics' core values?

Our five core values:

  1. Relentless Progress - Constantly evolving and improving
  2. Strive for Excellence - Perseverance in achieving quality
  3. Actions, Not Words - Defined by what we do
  4. Act with Urgency - Move swiftly to capture opportunities
  5. Open Access to All - Transparent communication for all

See Mission & Values.

What are the company goals?

2025 strategic priorities:

  • Product Excellence: YOLO11 leadership, best-in-class performance
  • Community Growth: 1M+ monthly downloads, 50K+ Discord members
  • Business Development: Scale commercial licensing, expand customer base
  • Technical Infrastructure: Launch Platform v2.0, achieve 99.9% uptime
  • Security & Compliance: Complete SOC 2 and ISO 27001 certifications

See Company Goals for complete KPIs.

How does Ultralytics use OKRs?

We use quarterly OKRs (Objectives and Key Results) for goal setting:

  • Company-level OKRs cascade to team and individual goals
  • Quarterly planning and review cycles
  • Target 70-80% achievement (not 100%)
  • Transparent and visible across organization

See OKRs for framework details.

Technical YOLO Questions 🤖

Where do I find technical documentation for YOLO models?

For technical questions about YOLO models, training, inference, and deployment:

Still Have Questions? 🤔

Can't find what you're looking for?

  • Browse the handbook: Use search or navigation to find specific topics
  • Ask your manager: First point of contact for most questions
  • Contact specialized teams: IT, Finance, Legal, Security (see contacts above)
  • Check documentation: YOLO Docs for technical questions

This FAQ is continuously updated. Have a question that should be added? Contact your manager or submit a handbook improvement PR!



📅 Created 1 month ago ✏️ Updated 9 days ago
glenn-jocher